Terms and Conditions

At Mz Keke’s Anointed Hands Salon & Hair Replacement Clinic, your privacy is our priority. We are committed to protecting the personal information you share with us and maintaining confidentiality, especially when it comes to sensitive services such as hair replacement and medical wig consultations.

1. Information We Collect

We may collect the following information when you book an appointment or consultation:

Name, phone number, email address, and mailing address
Payment and billing details
Health-related information (such as medical hair loss history) that you voluntarily provide to customize your treatment or hair replacement system
Insurance information (if applicable for cranial prosthesis or medical wig claims)

2. How We Use Your Information

Your information is used for the following purposes:

Scheduling and confirming appointments
Providing salon, hair replacement, and hair-loss services tailored to your needs
Processing payments and, when requested, assisting with insurance documentation
Communicating updates, reminders, and promotions (with your consent)
Ensuring personalized, safe, and confidential care

3. Confidentiality & Privacy

All client records, consultations, and services are kept strictly confidential.
Health-related information shared during consultations will never be disclosed without your written consent, except as required by law.
Private rooms are available for hair replacement services to ensure comfort and discretion.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may only share your information with:

Insurance providers, when you request assistance with cranial prosthesis claims
Payment processors (for secure transactions)
Legal authorities, only if required by law

5. Data Security

We implement secure systems to protect your personal information from unauthorized access, alteration, or misuse. All digital records are password-protected, and any paper records are stored in secure files.

6. Your Rights

You have the right to:

Access and review your personal information in our records
Request corrections to your information
Withdraw consent for communications or marketing at any time
Request the deletion of personal information, subject to legal or insurance requirements

7. Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted in the salon and on our website with the new effective date.

Frequently Asked Questions

Frequently asked Questions

What services do you provide?

We specialize in healthy hair care, hair replacement systems, cranial prosthesis (medical wigs), non-surgical hair loss solutions, and custom styling. In addition, we offer professional salon services including extensions, natural styling, coloring, and maintenance treatments.

2. What is a cranial prosthesis?

A cranial prosthesis is a custom medical-grade wig or hair system designed for clients experiencing hair loss due to medical conditions such as alopecia, chemotherapy, or other disorders. These units can often be covered by health insurance with the proper documentation.

3. Do you accept insurance for hair replacement services?

Yes. Many insurance providers cover cranial prosthesis and certain hair replacement systems. We provide proper documentation, codes, and support to help you file for reimbursement. Please contact your insurance provider for specific coverage details.

4. How do I know which hair replacement system is right for me?

During a private consultation, we perform a scalp analysis, hair loss assessment, and lifestyle review to recommend the best solution. Each system is custom designed for comfort, style, and natural appearance.

5. Is the consultation confidential?

Absolutely. We pride ourselves on providing a safe, compassionate, and private environment for every client. All consultations are handled with discretion.

6. How long does a hair replacement system last?

The lifespan depends on the type of system, how well it is maintained, and lifestyle factors. On average, systems last 6–12 months with proper care and scheduled maintenance.

7. What is the difference between a wig and a hair replacement system?

A wig is typically ready-to-wear and less customized, while a hair replacement system is individually tailored, fitted, and often secured for long-term wear. Systems are designed to look and feel more natural.

8. Do you offer hair loss treatments for thinning hair?

Yes. We provide non-surgical hair loss treatments, scalp therapies, and protective styling to support natural growth and prevent further thinning.

9. How do I schedule an appointment?

You can schedule by booking online, virtual or visiting us in person. We recommend booking a consultation first so we can create a customized plan for your needs.

10. Do you offer training or classes for stylists?

Yes! Mz Keke offers professional education and certification classes in hair replacement systems, extensions, and advanced techniques. These classes are designed for stylists who want to expand their services and specialize in hair loss solutions.

11. Do you sell retail products?

Yes. We carry a selection of salon-quality hair care products, hair extensions, wigs, and beauty accessories, as well as our exclusive Anchored Hair Strands and So’ Flawless Makeup line.

12. Where are you located?

We are located in Olive Branch, Mississippi, serving clients in the greater Memphis area and beyond. Full address and contact details are available on our website and social media pages.

Terms and Conditions

Frequently Asked Questions

Frequently asked Questions

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